|Frequently Asked Questions
1. Can I use a Purchase Order to buy my materials?
While our shopping cart handles prepaid orders, we are happy to take purchase orders over the phone at 831-425- 8222 or we accept faxed copies at 831-426-8222 and hard copies through the mail.
2. What are my delivery options?
We normally ship standard ground or expedited delivery at your request. Standard ground delivery takes seven to ten business days. Expedited delivery ranges from one to three business days. All items ship from California.
3. Can I track my order?
If you provide an email address when placing your order, we will email the shipping date and tracking number for your order.
4. What is your return policy?
All sales are final. We do not accept returns.
5. Can I change or cancel my order?
You can change or cancel your order if your order has not shipped. Please call Customer Service at 831-425-8222 for immediate assistance.
6. How do I place an international order?
We highly recommend you contact Amazon.com for these orders as their shipping options are the best methods available.
7. Do you have a printed catalog?
We do not produce a paper catalog. We showcase all of our products on our website which allows us to keep everything up to date. You are welcome to print these pages as needed.
8. How can we hire Patrick Jones to speak to our group?
Please email firstname.lastname@example.org or call our offices at 831-425-8222 for information concerning your request.
9. Do you recommend other consultants who know your work?
Yes! We have a small cadre of speakers we can recommend to you. Each specializes in the implementation of Tools for Teaching. While these people are independent consultants, we know the caliber and expertise of these educators and feel confident they will produce a positive effect with your group. Contact us CustomerService@fredjones.com and let us know your needs. We’ll put you in touch with the consultant right for you.
10. Do you sell wholesale to qualifying businesses?
We are always looking to build relationships with new wholesale customers. Please contact CustomerService@ fredjones.com or call Customer Service at 831-425-8222 for dealer information and pricing. We look forward to doing business with you!
11. Are my online orders secure?
Yes! Our website is protected by SSL encryption that ensures your credit card number. Your personal information will not be shared with anyone.